Operational Excellence

Keeping Score: Are Your KPIs Focused on Past or Current Performance?

By David Pate

April 18, 2013

Every company we work with seems to have some Key Performance Indicators (KPIs). But not many people know why they are winning or losing.

Based on the charts and graphs posted everywhere, most people can tell if they are achieving their goals or falling short. Most of the KPIs that companies track are “lagging” KPIs, which they use to keep score and report how successful they have been in the recent past.  Lagging KPIs are akin the score at the end of the baseball game.

Business leaders also need to establish “leading” KPIs to understand their performance before the end of the month, when it’s too late to change anything. By choosing the right leading KPIs, managers and employees can both understand their performance and what they need to change to meet their targets.

A common mistake people make when attempting to track leading KPIs is using the same metrics with a shorter time frame.  This is like tracking the score at the end of every inning, which is still a lagging KPI. The objective is to monitor the performance of the processes and the inputs that contribute to the final outcomes.

If you truly understand these processes and inputs, your management team should be able to determine the most important indicators and monitor them. By tracking these leading KPIs you will then be able to make intelligent decisions on what needs to change immediately when future results aren’t looking favorable.

In baseball some leading KPIs include on-base percentage, earned run average, and number of pitches thrown. By tracking these KPIs a baseball coach can make decisions during the game that affect the outcome, such as when to use a designated hitter or bring in a relief pitcher to win the game.  These leading KPIs tell the coach what is working and what isn’t, and suggest what they should do as corrective actions.

Does your company use leading KPIs?  Are you able to react quickly enough to negative trends to change month-end results?

TBM Consulting Group

Frequently Asked Questions

Why is relying on past‑focused KPIs a problem for manufacturers?
Relying on past‑focused KPIs is a problem because they tell leaders what already happened rather than what is happening now. Lagging metrics limit an organization’s ability to respond quickly to issues, often revealing problems only after performance has already declined. This delay reduces agility and makes it harder for leaders and teams to influence outcomes in real time.
How do current‑performance KPIs improve operational decision‑making?
Current‑performance KPIs improve decision‑making by giving leaders and frontline teams immediate visibility into today’s results. These metrics highlight problems as they occur, enabling faster escalation, root‑cause analysis, and corrective action. When teams can see performance gaps in real time, they are better equipped to prevent small issues from becoming systemic failures.
What role do KPIs play in daily management and accountability?
KPIs play a central role in daily management by establishing a clear definition of winning and losing each day. When KPIs are focused on current performance and reviewed consistently, they reinforce accountability, align behaviors, and drive disciplined problem‑solving. This approach transforms KPIs from static reports into active management tools that support continuous improvement and sustained results.

Meet the Expert

David Pate

David Pate

Email David
Dave Pate is an experienced business leader with previous roles in plant management, planning and lean operations. He currently serves as Vice President, introducing new clients to TBM, cultivating long-term growth with current clients and on-boarding new clients.

Topics in this Post

Schedule a 15-minute call with your Advisor

Explore More Resources

Operational Excellence

Operational Excellence

Supply Chain Management

Smartphone showing TBM LinkedIn screen with “Connect to Opportunity” and sign-in options.

Stay Informed. Stay Ahead.

Don’t miss industry expert insights.

Join a community committed to excellence.